Security at Kleva
Enterprise-grade security infrastructure protecting millions of sensitive financial records across Latin America.
Infrastructure Security
🔒 End-to-End Encryption
All data transmitted between our systems and your infrastructure is encrypted using TLS 1.3. Data at rest is encrypted using AES-256-GCM encryption.
🌍 Global Infrastructure
Our infrastructure spans multiple AWS regions with automatic failover. Data is replicated across availability zones with 99.99% uptime SLA.
🛡️ DDoS Protection
AWS Shield Advanced provides always-on DDoS protection. CloudFlare adds an additional layer of protection against sophisticated attacks.
🔐 Zero Trust Architecture
Every request is authenticated and authorized. No implicit trust based on network location. Principle of least privilege for all access.
Data Protection
Data Isolation
Each client's data is logically isolated in separate database schemas. Multi-tenant architecture with complete data segregation.
Access Controls
Role-based access control (RBAC) with fine-grained permissions. Multi-factor authentication (MFA) required for all users.
Audit Logging
Comprehensive audit logs of all data access and modifications. Logs are immutable and retained for 7 years.
Data Residency
Choose where your data is stored. Options for in-country data residency to meet local regulatory requirements.
Compliance & Certifications
SOC 2 Type II
Annual audit of security, availability, processing integrity, confidentiality, and privacy.
ISO 27001
Certified Information Security Management System (ISMS).
PCI DSS Level 1
Highest level of payment card data security compliance.
LGPD (Brazil)
Full compliance with Brazilian General Data Protection Law.
LPDP (Argentina)
Compliant with Argentine Personal Data Protection Law.
LFPDPPP (Mexico)
Mexican Federal Law on Protection of Personal Data compliance.
AI Security
Model Security
- AI models are trained on anonymized data only
- No personally identifiable information (PII) in training data
- Regular model audits for bias and fairness
- Adversarial testing to prevent model manipulation
Voice Security
- Voice biometric authentication available
- Real-time fraud detection during calls
- Automatic PII redaction in transcripts
- Encrypted storage of call recordings
Compliance Automation
- Automated compliance checks before every call
- Real-time monitoring for regulatory violations
- Automatic call termination if compliance risk detected
- Complete audit trail for regulatory reviews
Security Operations
24/7 Security Monitoring
Security Operations Center (SOC) monitors threats around the clock. Automated threat detection with human expert review.
Incident Response
Documented incident response plan with <15 minute response time. Regular drills and simulations to ensure readiness.
Vulnerability Management
Weekly vulnerability scans and quarterly penetration testing. Responsible disclosure program with bug bounties.
Security Training
All employees receive security training quarterly. Engineering teams undergo secure coding training.
Business Continuity
Disaster Recovery
RPO (Recovery Point Objective): 1 hour
RTO (Recovery Time Objective): 4 hours
Automated failover to secondary regions
Daily backup testing and validation
Data Backup
Continuous replication to multiple regions
Point-in-time recovery for past 35 days
Encrypted backups with separate key management
Annual recovery drills with clients
Security Contact
For security inquiries, vulnerability reports, or compliance documentation:
Security Team: security@kleva.co
24/7 Security Hotline: +1 704-816-9059
Bug Bounty Program: security.kleva.co/bugbounty
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